Terms & Conditions
The term ‘The Surrey Circus Centre’ (SCC) or ‘us’ or ‘we’ refers to Alissa Blackledge, the school and it’s approved teachers. The term ‘you’ refers to the user or participant in the class, course or session.
By registering for and participating in classes and practice times you agree to comply with these terms and conditions.
Payment, cancellation and attendance policy.
Payment, cancellation & attendance policy
All bookings are considered final, and are only applicable for the exact dates of the product purchased. The Surrey Circus School does not provide any refunds/credit/replacement/deferring of class for any missed sessions or cancellations; applicable exception is for exceptional circumstances. To meet the criteria of a medical cancellation, proof in the form of a doctor’s note (confirming that the student is not permitted to participate) must be provided.
We have a no refund, no transfer, no do over policy. It is up to the purchaser to ensure that they are available for the course, class or workshop and that they remain in good health to attend. Once you have purchased your ticket, class or course we are not able to refund any money or transfer you to a different course or class at a later date. Although we are sympathetic to everyone's circumstances we cannot be responsible for events and issues outside our control including, but not exclusively, children's sickness, other people falling ill, the participant falling ill or travel issues.
All fees must be paid in full before the start of the course in order to secure a place. If you have not paid the fees, SCC reserves the right to refuse you entry to the class. It is your own responsibility to re-book your class if you wish to continue.
One-on-one sessions must be paid for at least three working days before the class date, in order to process payment and confirm availability. A working day is defined as Monday – Friday 9.30am-5.30pm.
If The Surrey Circus Centre needs to cancel a class, then the price of that individual class will be redeemable on any alternative class of the same price, subject to availability. The price of this class can be used for a higher priced class, but the difference must be paid 3 days prior to this class commencing.
All decisions regarding the running or cancellation of any classes or courses are at the absolute discretion of The Surrey Circus Centre, whose decision shall be final.
Code of Conduct
You will at all times show respect to all teachers, users, students and visitors at SCC.
You undertake to behave in a responsible manner at all times.
We at The Surrey Circus Centre reserve the right to remove any person/s from the centre for defamatory language used or any unacceptable behaviour deemed by us, without refund.
There is a NO SMOKING policy at SCC.
Place ALL rubbish/recycling in the bins provided
If you use the kitchen, clear away your rubbish and WASH UP anything you have used.
Always warm up and cool down before and after training (self or teacher lead).
You will, at all times, endeavour to work in a safe manner, ensuring your own safety and the safety of others. You will not take part in activities that might be beyond your skill level unless properly supervised by a teacher who has been approved and engaged by The Surrey Circus Centre. NO OTHER TEACHING SUPERVISION is acceptable if you are undertaking a new trick or activity.
Do not attempt to rig your own equipment, unless you are trained to do so.
If you are moving safety equipment such as crash mats you must ensure that the mat is the correct thickness and size for the height of equipment.
DO NOT teach other students unless you have been booked to teach a class.
The SCC reserves the right to terminate classes with groups of individuals or to substitute teachers at short notice.
It is recommended to NEVER train alone, you must always have another person there.
Everyone is encouraged to take responsibility for the tidiness and care of the equipment provided at SCC.
DO NOT try out new tricks in Practice time, book a class with a teacher.
Please wear suitable clothing for classes. Clean and close fitting training clothes. All jewellery and piercings must be removed before training. Outdoor shoes should not be worn when using any of the equipment or in the training area. Lost property : items left at SCC will be kept for two weeks and then disposed of.
Always train with a crash mat unless you are working towards a professional performance.
All accidents must be reported to a SCC teacher immediately.
Any loss of blood or bodily fluid must be reported to a SCC teacher immediately and you will be required to clean the equipment. If the equipment is fabric and unable to be properly sanitised, equipment, it will be cleaned and decommissioned for 48hrs.
Please put all equipment away after use. This includes moving mats, returning yoga mats and rolling out equipment to their storage places, and checking whether you need to reinstate any rigged equipment you may have moved. Daisy chain all ropes and silks etc.
Recording equipment may only be used with permission of your teacher.